Curated Experience
#55: Is Empathy a skill or an Emotion (With Bob Furniss)
- Autore: Vários
- Narratore: Vários
- Editore: Podcast
- Durata: 0:16:55
- Altre informazioni
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Effort vs Delight Is effort sexy? Is empathy a skill or an Emotion What happens when you have to show empathy 27 times in a row What happens when the company sucks but the agents are good. Favorite customer survey question @bobfurniss
